Frequently Asked Questions
General
Is this a secure site?
The Los Angeles Superior Court maintains a high standard of security on its web site and HTTP and HTTPS protocols are used where appropriate. The site uses a full 128-bit encryption with SSL certificate issued by Verisign, Inc. Our systems are protected by network firewalls and intrusion detection devices ensuring that confidential information such as credit card information, names, passwords, etc. remains secure.
May I pay for Online Services by check?
No. Currently, the site only accepts payment via valid Visa, MasterCard or Discover credit cards. Neither debit cards nor American Express cards are accepted.
What is a credit card verification code and where can I find it?
The credit card verification code is the three-digit security code that is printed on the back of your card at the end of the signature panel. On some cards, the verification code is preceded by the last four digits of your credit. To improve security, our site requires you to input a credit card verification code for each credit card transaction.
Is there a program to allow "no fee" searches for government or non-profit organizations?
At this time, the Court has no plans to develop a "no fee" program for government agencies.
How do I register an account to use Online Services?

To register an account with the Court, start on the Case Document Images or Index of Defendants in Criminal Cases web sites. You can find theses under the Online Services tab on the our website.

Click on the "Continue" button to begin the registration process, then "To register, click here" on the login page. Type "I Agree" at the bottom of the User Agreement and input your information selecting Regular account type on the New User Registration page. The "Regular" account type allows users to "pay as you go."

You may use your User ID and password to login immediately.
Is there a way to set up a prepayment billing account?

Yes, users may establish a prepayment billing account by registering online with the Los Angeles Superior Court and selecting "Regular Account" (as described above) on the "New Registration" page.

After you register, please send your request for "Prepayment Account" via e-mail to OnlineServices@lacourt.org including your User ID, the last four digits of the credit card and your contact telephone number. Once received and verified, we will convert your account to a prepayment account and notify you via e-mail.

At that time, you may deposit funds into your account. The amount you deposit is non-refundable and non-interest bearing. A valid credit (non-debit) card is required for the deposit. Multiple searches may be performed (up to your prepaid limit) without authorizing your credit card for each search.

How can I convert my current account to a prepayment billing account?
Please send your request for "Prepayment Account" via e-mail to OnlineServices@lacourt.org including your User ID, the last four digits of the credit card and your contact telephone number. Once received and verified, we will convert your account to a prepayment account and notify you via e-mail.
I forgot my password and/or User ID. What can I do to access my account?

You may retrieve a forgotten Password by clicking here.

You may retrieve a forgotten User ID by clicking here.

I requested a password reset or my user ID and I did not receive an email. What happened?

1) The email address that you entered is not the email address associated with the account.

2) The email address entered may not be verfied/validated.

If you requested a password reset and an email address is not associated with the account, you will be prompted to provide additional information before the password may be changed.

If you do not have an email associated with your account, you cannot use the automated user ID retrieval feature. In addition, if your email has not been verified, this site will not issue an email for a password reset or send you your user ID.

What is a verified/validated email?

Once you have associated an email address to your Online Services account, the system will send that email address a verification code to confirm your email address is correct. Until this verification code has been entered into the system, your email is considered unverified and you will not be able to use the automated password/user id retrieval.

How do I reactivate my Online Services account?
Contact OnlineServices@lacourt.org including your User ID and the billing address and last four digits of the credit card registered with this account (for verification purposes). Once received and verified, we will research your account and reply appropriately via e-mail.
What kind of questions can I send to OnlineServices@LaCourt.org?
The webmaster will only respond to questions about on-line services within the Los Angeles Superior Court. For questions related to a specific case, case history information, or court operations, please contact the appropriate court location. You can find out how to contact the different court locations at "http://www.lacourt.org/courthouse/" . Questions regarding other government agencies should be directed to the appropriate agency.
The web page disclaimer says information obtained from this site does not constitute the official record of the court. How can I obtain a certified copy of an official record of the court?
You have to contact the appropriate office for your case type at the courthouse that handles the case. You can find a list of courthouse locations and office phone numbers at "http://www.lacourt.org/courthouse/".
The web page disclaimer says information obtained from this site does not constitute the official record of the court. Who owns the information?
Specific copyright and other proprietary rights may apply to information in a case file obtained from this site, absent an express grant of additional rights by the holder of the copyright or other proprietary right, use of such information is permissible only to the extent permitted by law or court order, and any use inconsistent with proprietary rights is prohibited.
How do I update or change my credit card information?
You may change the credit card information online. After logging in, click 'Update Account' on the Confirm User Information screen. Scroll down the Update User Information screen, change the credit card information in the appropriate fields and click on the 'Update' button. Keep in mind that only the account administrator (of a multiple member account) may change the credit card information.
I'm asked for the 'Administrator Password' when I try to update my credit card information. What is the 'Administrator Password?'
The account administrator is the person who initially registered the account. On a Multiple Member account, the account administrator is the one who can issue individual member IDs and passwords and update credit card information. For regular accounts, the 'Administrator Password' is simply the same password that is used when logging in.
Does the Court offer no-fee access to other government agencies?
Unfortunately, at this time, the Court is not offering no-fee access to other agencies.
Multiple Users Account Feature
What is the multiple users account feature?
LAeCourtONLINE services provide an optional feature whereby multiple users or "members" share one account and draw from the same credit card to pay for transactions. The person who registers the account with the Court is designated as the account administrator.
What are the benefits of the multiple users account feature?
This feature allows members to share one account but prevents members from seeing the credit card and other personal information registered with the Court. Only the account administrator has access to this sensitive information. In addition, individual transaction summary reports for each member are available for prepayment account users.
What is a transaction summary report?
Transaction Summary Reports display a running 6-month history of transaction information. The following information is displayed: transaction date, receipt number, transaction type (name search, document download, etc.), transaction remarks and transaction amount.
What administrative functions are available to an account administrator?
Account administrators may add new members and assign User IDs and temporary passwords for individual members, disable or reinstate individual member access to the site, change administrator's password for the Online Services account, authorize deposits to prepayment accounts, update credit card and other personal information registered with the Court, view transaction summary reports for all members, view deposit summary report for all prepayment deposits made to the account.
How do individual members log in?
To login, use the administrator-assigned User ID and password. During the first login, members will be prompted to change the administrator-assigned password.
How do I add members to an Administrator Account?
To add new members, follow these steps:
  1. You must register an account with the Los Angeles Superior Court.
  2. Login to the site.
  3. Click on the "Manage Members" button on the 'Confirm User Information' screen.
  4. Click on the "Add Member" button and fill in the information on the 'New Member Registration' screen.
  5. Click on the "Add" button.
  6. New members are required to change their password when they first login to the site.
Case Document Images
What is Case Document Images?
Case Document Images is an online service that provides scanned electronic images of actual case documents that can be downloaded, viewed and printed via the Internet.
What records are available on the Case Document Images website?

The Case Document Images website contains:

  • General jurisdiction civil case documents filed at the Stanley Mosk Courthouse (111 N Hill St., Los Angeles).
  • General jurisdiction civil case documents filed at the Central Civil West Courthouse (600 South Commonwealth Avenue, Los Angeles).
  • Limited jurisdiction civil case documents filed at all courthouses that hear limited jurisdiction civil cases as of July 31, 2017.
  • Small claims documents filed at all courthouses that hear small claims matters as of June, 2016.

The site does not contain probate, divorce (family law), unlawful detainer, and civil harassment document images.

What information is required to search for case documents?
You may search by inputting 1) a case number or 2) the last and first names OR company name of a party to a case by using the Civil Party Name Search (link found on this web site, additional fee required).
What are the system requirements of this site?

To view case documents, this site requires that your computer have at least 64 MB of RAM. Your browser must accept cookies from this site and pop up blockers must be disabled. Documents will be returned in pdf format which requires Adobe Acrobat Reader or compatible software to view, save and/or print documents.

The site is best viewed using Internet Explorer 5.0 or higher.

How will users be billed?
Each user must create online an account with the Court. The account information requires a valid credit card (currently Visa, MasterCard or Discover). Neither debit cards nor checks are accepted as payment. Your credit card will be charged on a sliding scale according to the number of searches you have performed to date. The system will maintain a running count of the number of searches you have submitted for the current month. The counter will be reset at the beginning of each month. For example, if your search count reaches 98, the billing rate is $4.75 per search. If the search count reaches 10,005, the rate is $4.00 per search. The fee is non-refundable and will apply regardless of whether the desired information is found.
When will I be charged?
You will be charged AFTER search results appear and you have selected the document(s) you want to download. A confirmation screen will allow you the opportunity to authorize payment prior to being charged.
If a search by case number fails to provide records, will my account still be charged?
No, you will only be charged if a document is found and downloaded.
I'm having problems downloading or locating document(s). What do I do?
Contact OnlineServices@lacourt.org including your User ID, receipt number(s) associated with the transaction(s), and the last four digits of the credit card registered with this account (for verification purposes). Once received and verified, we will attempt to send the document(s) via e-mail.
How do I save my document(s) for future viewing?
Please click on your Adobe Acrobat (or compatible software) "Save As" icon or drop-down link to save documents to your hard drive. If you fail to save a document before exiting the web site, you will be charged again to re-download the document.
I'm a Mac user. Can I download documents?
Yes. Mac users may use Preview, Adobe Acrobat Reader or compatible software to view, save and/or print documents.
Why aren’t some case documents available online?
Documents ordered sealed or deemed confidential are not available for public viewing and therefore not available online. In addition, only the following types of documents are available online:
  • General Jurisdiction civil case documents filed in the Stanley Mosk Courthouse that have been scanned
  • Small Claims documents filed beginning May 31st, 2016.
When is Case Document Images available?
The online Case Document Images site is available 24 hours a day, except for scheduled regular maintenance.
After completing a search, how do I search for additional documents or cases without logging in again?
Click on the “List of available documents” link to download additional documents from the same case. Or, click on the "Case Document" link on the left side navigation bar to perform subsequent searches on different cases.




Frequently Asked Questions


General

Multiple Users Account Feature



General

Q: Is this a secure site?
A: The Los Angeles Superior Court maintains a high standard of security on its web site and HTTP and HTTPS protocols are used where appropriate. The site uses a full 128-bit encryption with SSL certificate issued by Verisign, Inc. Our systems are protected by network firewalls and intrusion detection devices ensuring that confidential information such as credit card information, names, passwords, etc. remains secure.

Q: May I pay for Online Services by check?
A: No. Currently, the site only accepts payment via valid Visa, MasterCard or Discover credit cards. Neither debit cards nor American Express cards are accepted.

Q: What is a credit card verification code and where can I find it?
A: The credit card verification code is the three-digit security code that is printed on the back of your card at the end of the signature panel. On some cards, the verification code is preceded by the last four digits of your credit. To improve security, our site requires you to input a credit card verification code for each credit card transaction.

Q: Is there a program to allow "no fee" searches for government or non-profit organizations?
A: At this time, the Court has no plans to develop a "no fee" program for government agencies.

Q: How do I register an account to use Online Services?
A: To register an account with the Court, start on the Civil Case Document Images or Index of Defendants in Criminal Cases web site:
https://www.lacourt.org/paonlineservices/civilImages/ https://www.lacourt.org/paonlineservices/criminalIndex/
 
Click on the "Continue" button to begin the registration process, then "To register, click here" on the login page. Type "I Agree" at the bottom of the User Agreement and input your information selecting Regular account type on the New User Registration page. The "Regular" account type allows users to "pay as you go."
 
You may use your User ID and password to login immediately.

Q: Is there a way to set up a prepayment billing account?
A: Yes, users may establish a prepayment billing account by registering online with the Los Angeles Superior Court and selecting "Regular Account" (as described above) on the "New Registration" page. After you register, please send your request for "Prepayment Account" via e-mail to OnlineServices@lacourt.org including your User ID, the last four digits of the credit card and your contact telephone number. Once received and verified, we will convert your account to a prepayment account and notify you via e-mail. At that time, you may deposit funds into your account. The amount you deposit is non-refundable and non-interest bearing. A valid credit (non-debit) card is required for the deposit. Multiple searches may be performed (up to your prepaid limit) without authorizing your credit card for each search.

Q: How can I convert my current account to a prepayment billing account?
A: Please send your request for "Prepayment Account" via e-mail to OnlineServices@lacourt.org including your User ID, the last four digits of the credit card and your contact telephone number. Once received and verified, we will convert your account to a prepayment account and notify you via e-mail.

Q: I forgot my password and/or User ID. What can I do to access my account?
A: Contact OnlineServices@lacourt.org including your User ID and the billing address and last four digits of the credit card registered with this account (for verification purposes). Once received and verified, we will send a temporary password via e-mail. Unfortunately, for your security, the Court will not provide both the User ID and Password of an account, only one or the other. Therefore, if you cannot remember your User ID, you must re-register with the Court using a different credit card and a different User ID.

Q: How do I reactivate my Online Services account?
A: Contact OnlineServices@lacourt.org including your User ID and the billing address and last four digits of the credit card registered with this account (for verification purposes). Once received and verified, we will research your account and reply appropriately via e-mail.

Q: What kind of questions can I send to OnlineServices@LaCourt.org?
A: The webmaster will only respond to questions about on-line services within the Los Angeles Superior Court. For questions related to a specific case, case history information, or court operations, please contact the appropriate court location. You can find out how to contact the different court locations at "http://www.lacourt.org/courthouse/" . Questions regarding other government agencies should be directed to the appropriate agency.

Q: The web page disclaimer says information obtained from this site does not constitute the official record of the court. How can I obtain a certified copy of an official record of the court?
A: You have to contact the appropriate office for your case type at the courthouse that handles the case. You can find a list of courthouse locations and office phone numbers at "http://www.lacourt.org/courthouse/".

Q: The web page disclaimer says information obtained from this site does not constitute the official record of the court. Who owns the information?
A: Specific copyright and other proprietary rights may apply to information in a case file obtained from this site, absent an express grant of additional rights by the holder of the copyright or other proprietary right, use of such information is permissible only to the extent permitted by law or court order, and any use inconsistent with proprietary rights is prohibited.

Q: How do I update or change my credit card information?
A: You may change the credit card information online. After logging in, click 'Update Account' on the Confirm User Information screen. Scroll down the Update User Information screen, change the credit card information in the appropriate fields and click on the 'Update' button. Keep in mind that only the account administrator (of a multiple member account) may change the credit card information.

Q: I'm asked for the 'Administrator Password' when I try to update my credit card information. What is the 'Administrator Password?'
A: The account administrator is the person who initially registered the account. On a Multiple Member account, the account administrator is the one who can issue individual member IDs and passwords and update credit card information. For regular accounts, the 'Administrator Password' is simply the same password that is used when logging in.

Q: Does the Court offer no-fee access to other government agencies?
A: Unfortunately, at this time, the Court is not offering no-fee access to other agencies. We suggest contacting Central Civil Case Name/Number Index (213-830-0803) or Central Criminal Records (213-974-6141 or 42) or your nearby Court location for further instructions on obtaining no-fee case information via the Clerk's Office.

Multiple Users Account Feature

Q: What is the multiple users account feature?
A: LAeCourtONLINE services provide an optional feature whereby multiple users or “members” share one account and draw from the same credit card to pay for transactions. The person who registers the account with the Court is designated as the account administrator.

Q: What are the benefits of the multiple users account feature?
A: This feature allows members to share one account but prevents members from seeing the credit card and other personal information registered with the Court. Only the account administrator has access to this sensitive information. In addition, individual transaction summary reports for each member are available.

Q: What is a transaction summary report?
A: Transaction Summary Reports display a running 6-month history of transaction information. The following information is displayed: transaction date, receipt number, transaction type (name search, document download, etc.), transaction remarks and transaction amount.

Q: What administrative functions are available to an account administrator?
A: Account administrators may add new members and assign User IDs and temporary passwords for individual members, disable or reinstate individual member access to the site, change administrator's password for the Online Services account, authorize deposits to prepayment accounts, update credit card and other personal information registered with the Court, view transaction summary reports for all members, view deposit summary report for all prepayment deposits made to the account.

Q: How do individual members log in?
A: To login, use the administrator-assigned User ID and password. During the first login, members will be prompted to change the administrator-assigned password.

Q: How do I add members to an Administrator Account?
A: To add new members, follow these steps:

  1. You must register an account with the Los Angeles Superior Court.
  2. Login to the site.
  3. Click on the "Manage Members" button on the 'Confirm User Information' screen.
  4. Click on the "Add Member" button and fill in the information on the 'New Member Registration' screen.
  5. Click on the "Add" button.
  6. New members are required to change their password when they first login to the site.

Case Document Images

Q: What is Case Document Images?
A: Case Document Images is an online service that provides scanned electronic images of actual case documents that can be downloaded, viewed and printed via the Internet.

Q: What records does Case Document Images contain?
A: The online Case Document Images web site contains civil case document images for General Jurisdiction Civil (lawsuits greater than $25,000) cases filed in the Stanley Mosk Courthouse (111 N Hill St., Los Angeles) only. Typically, these cases begin with the "BC" case prefix.

The site does not contain Probate, Divorce (Family Law), Small Claims, Unlawful Detainer, and Civil Harrassment documents.

Q: What information is required to search for case documents?
A: You may search by inputting 1) a case number or 2) the last and first names OR company name of a party to a case by using the Civil Party Name Search (link found on this web site, additional fee required).

Q: What are the system requirements of this site?
A: To view case documents, this site requires that your computer have at least 64 MB of RAM. Your browser must accept cookies from this site and pop up blockers must be disabled. Documents will be returned in pdf format which requires Adobe Acrobat Reader or compatible software to view, save and/or print documents.

The site is best viewed using Internet Explorer 5.0 or higher.

Q: How will users be billed?
A: Each user must create online an account with the Court. The account information requires a valid credit card (currently Visa, MasterCard or Discover). At this time, debit cards, American Express or checks are not accepted for payment.

Q: When will I be charged?
A: You will be charged AFTER search results appear and you have selected the document(s) you want to download. A confirmation screen will allow you the opportunity to authorize payment prior to being charged.

Q: If a search by case number fails to provide records, will my account still be charged?
A: No, you will only be charged if a document is found and downloaded.

Q: I'm having problems downloading or locating document(s). What do I do?
A: Contact OnlineServices@lacourt.org including your User ID, receipt number(s) associated with the transaction(s), and the last four digits of the credit card registered with this account (for verification purposes). Once received and verified, we will attempt to send the document(s) via e-mail.

Q: How do I save my document(s) for future viewing?
A: Please click on your Adobe Acrobat (or compatible software) "Save As" icon or drop-down link to save documents to your hard drive. If you fail to save a document before exiting the web site, you will be charged again to redownload the document.

Q: I'm a Mac user. Can I download documents?
A: Yes. Mac users may use Preview, Adobe Acrobat Reader or compatible software to view, save and/or print documents.

Q: Why aren’t some case documents available online?
A: Documents ordered sealed or deemed confidential are not available for public viewing and therefore not available online. In addition, only General Jurisdiction Civil case documents filed in the Stanley Mosk Courthouse that have been scanned and converted to electronic format are available.

Starting May 31st, 2016 Small Claims documents filed with the courts can also be downloaded.

Q: When is Case Document Images available?
A: The online Case Document Images site is available 24 hours a day, except for scheduled regular maintenance, each Friday from 11:00 p.m. to the following Saturday at 3:00 a.m. Users who log in prior to 11:00 p.m. on Fridays will have until 11:15 p.m. to complete their transaction. Users will not be able to log in after 11:00 p.m.

Q: After completing a search, how do I search for additional documents or cases without logging in again?
A: Click on the “List of available documents” link to download additional documents from the same case. Or, click on the "Case Document" link on the left side navigation bar to perform subsequent searches on different cases.