▼ General |
Is this a secure website?
The Los Angeles Superior Court maintains a high standard of security on its web site and HTTP and HTTPS protocols are used where appropriate. The site uses a full 128-bit encryption with SSL certificate issued by Verisign, Inc. Our systems are protected by network firewalls and intrusion detection devices ensuring that confidential information such as credit card information, names, passwords, etc. remains secure.
|
What are the system requirements of this website?
This site requires your browser accept cookies from this site and pop-up blockers must be disabled.
Documents are in PDF format which requires Adobe Acrobat Reader or compatible software to view, save and/or print documents.
For a better user experience, we recommend using a more modern browser such as Chrome, Edge, Firefox, or Safari.
|
May I pay for Online Services by check?
No. Currently, the site only accepts payment via valid Visa, MasterCard, Discover, or debit cards. American Express cards are NOT accepted.
|
What is a credit card verification code and where can I find it?
The credit card verification code is the three-digit security code that is printed on the back of your card at the end of the signature panel. On some cards, the verification code is preceded by the last four digits of the card number. Our site requires you to input a credit card verification code for each credit card transaction for security reasons.
|
Is there a program to allow "no fee" searches for government or non-profit organizations?
At this time, the Court has no plans to develop a "no fee" program for government agencies.
|
How do I register an account to use Online Services?
Start on either the Case Document Images, Search for Case Number by Name, or Search for Case Number by Defendant Name pages to register an account with the Court. You can find theses under the Online Services tab on our website.
Click on the Create an Account button to begin the registration process. Type "I Agree" (without the quotations "") at the bottom of the User Agreement and input your information on the New User Registration page. You may use your User ID and password to login immediately.
|
What is the format for Registered User IDs and passwords?
The User ID must contain only letters and/or numbers, spaces are not allowed. It must have 6 – 8 characters and it is NOT case sensitive.
The password must contain at least one letter, at least one number and at least one special character (a special character is a printable character that is not a letter and is not a number. ie: *, #, %) – no spaces. It must have 6 – 12 characters and IS case sensitive. |
Is there a way to set up a prepayment billing account?
Yes, users may establish a prepayment billing account by registering online with the Los Angeles Superior Court and then sending a request for "Prepayment Account" via e-mail to OnlineServices@lacourt.org.
Please include:
- Your User ID
- The last four digits and billing address of the credit card
- The name and address of the organization (if applicable)
- The estimated number of transactions per month
- The name and telephone number of a contact person
Once the information is received and verified, we will convert your account to a prepayment account and notify you via e-mail.
At that time, you may deposit funds into your account. The amount you deposit is non-refundable and non-interest bearing. A valid credit card is required for the deposit. Multiple searches may be performed (up to your prepaid limit) without authorizing your credit card for each search.
|
I forgot my password and/or User ID. What can I do to access my account?
|
I requested a password reset or my user ID and I did not receive an email. What happened?
The email address entered is not:
- Associated with the account.
- Verfied or validated.
If you requested a password reset and an email address is not associated with the account, you will be prompted to provide additional information before the password may be changed.
If you do not have an email associated with your account, you cannot use the automated user ID retrieval feature. In addition, if your email has not been verified, this site will not issue an email for a password reset or send you your user ID.
|
How do I change my account information?
You may change the account information online. After logging in, click 'Update My Account Information' on the Confirm User Information screen. Scroll down the Update User Information screen, change the information in the appropriate fields and click on the 'Update' button. Keep in mind that only the account administrator (of a multiple member account) may change the credit card information.
|
What is a verified/validated email?
Once you have associated an email address to your Online Services account, the system will send that email address a verification code to confirm your email address is correct. Until this verification code has been entered into the system, your email is considered unverified and you will not be able to use the automated password/user id retrieval.
|
How do I reactivate my Online Services account?
Send an e-mail to onlineservices@lacourt.org. You will need to provide the following information for verification purposes:
- Your User ID
- The last four digits of the credit card registered with this account
- The billing address for the credit card (for verification purposes)
We will research your account and reply appropriately via e-mail when the information is received and verified.
Normal support hours are Mon – Fri, 7:30 a.m. – 5:00 p.m.
Support is not available on weekends or on Court Holidays
|
Can I get a copy of my receipt?
Beginning February 24, 2020, the Court will email all transaction receipts to the email address provided.
|
I'm asked for the 'Administrator Password' when I try to update my credit card information. What is the 'Administrator
Password?'
The account administrator is the person who initially registered the account. On a Multiple Member account, the account administrator is the one who can issue individual member IDs and passwords and update credit card information. On regular accounts, the 'Administrator Password' is simply the same password that is used when logging in.
|
What kind of questions can I send to onlineservices@lacourt.org?
The webmaster will only respond to questions about Online Services within the Los Angeles Superior Court.
Please contact the appropriate court location for questions related to:
- A specific case
- Case history information
- Court operations
You can find out how to contact the different court locations at http://www.lacourt.org/courthouse
Questions regarding other government agencies should be directed to the appropriate agency.
|
The web page disclaimer says information obtained from this site does not constitute the official record of the court. How can I obtain a certified copy of an official record of the court?
You should contact the appropriate office for your case type at the courthouse that handles the case. You can find a list of courthouse
locations and office phone numbers at http://www.lacourt.org/courthouse
Any request for certified copies can be submitted by U.S. Mail and addressed to the Los Angeles Superior Court, 111 N.
Hill Street, Certification Unit Room 112C, Los Angeles, CA 90012.
All such copies, either ordered in person or via U.S. Mail, must be prepaid. Our Certification Unit does not accept credit
cards. Customers who place orders by mail must provide a blank check made out to "Clerk, Los Angeles Superior Court"
with the check protector under the written amount line: "Not for more than $15.00" (or whatever amount is estimated
as sufficient to cover the copy cost and return postage. You can view the Court's Fee Schedule which includes copy and
certification fees here: http://www.lacourt.org/forms/Fees.
|
Who owns the information on this website?
Specific copyright and other proprietary rights may apply to information in a case file obtained from this site, absent an express grant of
additional rights by the holder of the copyright or other proprietary right, use of such information is permissible only to the extent
permitted by law or court order, and any use inconsistent with proprietary rights is prohibited.
|
How do I contact Online Services?
Contact onlineservices@lacourt.org and include:
Registered accounts (you have a UserID and Password)
- The User ID for your registered account
- Receipt number(s) associated with the transaction(s)
- The last four digits of the credit card registered with this account (for verification purposes)
- The credit card billing address
- A brief description of the problem and any error message displayed
Guest Accounts (you do NOT have a UserID and Password)
- Receipt number(s) associated with the transaction(s)
- The last four digits of the credit card used for the transaction (for verification purposes)
- The credit card billing address
- A brief description of the problem and any error message displayed
Once the information is received and verified, we will reply appropriately.
|